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Posts Tagged ‘personal stories’

My Life in Symbolism: The Roses (Part 1)

July 13th, 2010

One of the side effects of having a lit degree is that I see symbolism in everything. Much of my jewelry has taken on a symbolic nature. Or there’s the fact that I literally did not see a rainbow for four years until just after starting my new job. I could rattle off a ton of examples; instead, the best way to explain it is that a friend of mine once described me as the most superstitious person she knows, “but not in a bad way.” It’s one of those side effects of believing in a divine creator who takes supreme interest in the minutiae.

The story of my last few weeks can be illustrated through my roses. I have a few rose bushes growing right next to my apartment door. Note that I had nothing to do with their existence; in fact, as they weren’t in bloom when I looked at the apartment, I didn’t even realize they existed. Over the last month, they’ve become one of my favorite things about this apartment. At least part of that is because of what I’ve learned from them. Since there’s a surprisingly long list, I plan to write several entries.

Today’s story is tied up with my fridge. I started my lease a week before I was due to move in. The first day of the lease, I did three things. The first was to unpack a very small number of items I had brought with me. The second was to start the inspection process (during which I discovered a major leak in the downstairs bathroom sink). The third was to buy groceries, since I was coming from renting a basement and had very few refrigerated or frozen supplies. With these things done, I left and didn’t return again until Thursday.

My friend Ellen came with me that time. “Ooh, you have roses!” she said. I still hadn’t noticed, though they were probably starting to bud at this point. I gave her a quick tour and, in the process of this, opened the fridge door to reveal that the fridge (which, I could tell, was brand new) had stopped running, ruining everything that was in there. A call to maintenance had me pressing the reset button on the outlet. Fridge running, I left.

I stopped by on Friday again, mostly to drop off sandwich materials for the move the next day. I then discovered that the fridge was no longer working and I couldn’t reset the outlet.

There was a rumble of thunder as I called maintenance. (His solution, for the record, was to run an extension cord to the living room.)

Toad among thornsSaturday was the move, followed by the discovery that the pilot light on my gas had burned out, meaning no hot water. Monday I lost water pressure in the kitchen sink. The fridge saga lasted until the following Thursday, when they finally brought me a new fridge. A month and a half later, this one still works, but there are a ton of other minor maintenance issues that I’m just avoiding for the time being.

What does this have to do with my roses?

On Saturday, as I escorted my parents out of the apartment, I happened to look at my rose bushes and discovered a little toad, hiding from the heat among the thorns. I think I sat and watched him do absolutely nothing for a good five minutes. It may have been just a brief pause for him; I haven’t seen him since.

But object lesson 1 is this: There is shelter, even among the thorns.

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Provision

June 20th, 2010

It was the second verse that caught my attention.

You have given me more than
I could ever have wanted and
I want to give You my heart and my soul…

I’ve sung this song dozens of times over the last decade or so. In all honesty, I’ve never been a huge fan. Repetitive, very little theological depth – but then, I was raised on a steady diet of hymns and Rich Mullins and Degarmo and Key. So I don’t actually know why it made me choke up a little today. Maybe it’s because I’m feeling blessed, surrounded by friends, working at a job I love. And every apartment hurdle has been overcome slowly but surely.

This joy lasted until I walked out to my car and discovered it wouldn’t start.

My immediate thought was that it was the battery, since it had died once a few months before. Mercifully, two friends (Alan and Tina) walked out of the church only a few moments after I did, and with their help and the assistance of one of the facilities managers at church, we spent the next 45 minutes determining that, actually, the battery was fine and it was probably the starter.

“Do you have a remote starter?” asked Alan. Well, yes, though I never use it; I had actually taken it off my keychain several months ago.

I called a tow truck and had them take me to Sears Auto, which is mercifully open on Sundays. “It’s probably the starter,” they said. All signs pointed to being able to drive home.

After about half an hour, they came back. “Do you have a remote starter?”

It turns out that something in the remote starter had gone bad and burned something or other out. And because of how the remote starter was wired in, they didn’t feel comfortable doing the maintenance themselves.

Well, then.

If you ever want to hit me where it hurts, take away my car. You’d think I’d be used to it by now; this car is car #3, the first car having died a sudden, painful death, and the second having died an extended, possibly more painful death. I got to be on a first-name basis with my mechanics back in suburban Detroit. This car, remarkably, had largely escaped major problems; it’s needed maintenance, of course (including one memorable repair that spent all but six pennies of my federal tax return), but I don’t think it’s ever left me functionally stranded before.

It hurts. It hurts to have to rely on friends, however willing they may be. It hurts to not have the flexibility to go where I want to go whenever I want to go. Being without Internet was frustrating, but I could still go to work or Panera to go online. But with the exception of Panera, pretty much anywhere else I’d like to go is outside of walking range, and my job is out in the boonies, far beyond the range that I could reasonably ask anyone to drive me.

You have given me more than
I could ever have wanted and
I want to give You my heart and my soul…

I cleaned my car while I waited for the tow truck to arrive. Basically, this involved throwing random bits of rubbish into bags to throw in the trash later. On the floor under the steering wheel I found a single penny.

The story of the pennies is a long one. In brief, it involves me working through some of my debt issues and prayerfully trusting God with my finances. Within a week of making some very important decisions (including the decision to start tithing again) I took my car to the repair shop. I had been planning on using my income tax return for these repairs; though the repairs wound up being much larger than I was expecting, the refund covered it almost exactly. With six cents to spare, in fact. These six pennies got returned to God in that I sent one each to various people who were either involved (directly or indirectly) or needed the encouragement. I think I had planned on keeping one myself – taping it to the steering wheel or something.

It’s doubtful that the penny I found today was one of THE pennies, insomuch as they were ever tangible objects, but still.

God hasn’t let me down yet.

You have given me more than
I could ever have wanted and
I want to give You my heart and my soul…

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Review: Did I Kiss Marriage Goodbye?

June 19th, 2010

An excellent book on being a Biblical single woman.There was, it turned out, at least one advantage to being without Internet. On Thursday I had to leave work early, as my Internet provider was finally going to send a technician out between 4:00 and 8:00 P.M. In my mailbox when I got home was a package from Amazon; I tore into it eagerly and spent the next two hours buried in one of my new books.

The book in question is Carolyn McCulley’s Did I Kiss Marriage Goodbye? Noel had mentioned it in church this weekend – had actually asked single people to go out and read it and let him know if it was worth recommending.

The short answer is that it absolutely is. I expect this book to be a treasured resource for me in the years to come, and one that I pass along to all my single female friends.

Read more…

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Scapegoats and Vampire Sporks

June 18th, 2010

I have to admit, I kind of feel bad for akoimeexx. He’s had a rough week. Like, seriously rough. Like, caught himself on fire and got chased by killer bees rough. Like, that wasn’t a hyperbolic statement rough. These things literally happened to him.

And having coworkers like me and Alaina, whose souls have been revealed to be the color of “dark, dark evil,” is never easy.

Alaina has, of course, written up a full report of our shenanigans. In brief, it involves erasing his penguin artwork and stabbing things with a vampire spork.

Again, I kind of feel bad for him. I know what it’s like to be the office scapegoat. (I’m actually surprised I haven’t fallen into that role…yet). And really, I should probably try to minimize the torment of the guy who’s doing much of the coding for the new website at work.

If only he wouldn’t make himself such a darn easy target…

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On Customer Service

June 13th, 2010

I’m sitting at a Panera two blocks from my apartment to write this blog post. Partially, this is because I love their frozen lemonade. Mostly it’s because my Internet is out at home.

I moved into my apartment less than a month ago – May 22, to be specific, though my lease technically started on the 15th. Right now, the only things I actually love about it are the fact that it’s mine, it’s big, and I have rose bushes right next to my front door. The rest of my experience there has been educational, to say the least. In this last month I have dealt with:

  • a leaky bathroom sink
  • a highly problematic fridge
  • a burnt-out pilot light, resulting in no hot water
  • no water pressure in the kitchen sink
  • the wrong mailbox key
  • an…old toilet (that problem is kind of hard to explain)
  • an Internet outage

The last two actually haven’t been fixed yet. I haven’t reported the former; it’s either not actually a problem or will require possibly two new toilets. As for the Internet, well, that went out on Tuesday. The DSL light started blinking, indicating no connecton.That night’s response was to sigh, unplug the modem, and go read instead of write a blog post. When it wasn’t back by Wednesday, I called my provider, who claimed that there weren’t any outages for my area and since I was using an off-brand modem, they’d have to connect me to the department that would charge me $130 to fix it.

Thanks, ISP! I totally want to pay you $130 to tell me my modem’s broken!

So I unplugged it again, borrowed some other modems from my friends (none of which worked at my place), and took mine over to a friend’s house, where I verified that the modem was indeed working. A second call to my ISP finally got them to check the line and discover that the problem was indeed their fault. If I’m lucky, it’ll be back tomorrow by the time I’m home from work. If not, I get to call and yell at tech support again.

The long and short of this is that I get to learn how to actually have and handle conflict. I’m horrible at that. I avoid it like the plague. Like, I wouldn’t even tell a restaurant that they got my order wrong because I didn’t want to risk the wait staff getting mad at me. And having worked in customer service for a number of years, I’ve never wanted to be the problem customer, making a fuss because something wasn’t absolutely perfect. This, coincidentally, seems to run in the family; when I told my dad about this yesterday, he mentioned that he and mom had told my brother that they should get their toilet fixed in their (rented) duplex when he moved in a year ago; supposedly, he hasn’t done so yet because he “doesn’t want to be a bother.” (A theory: working customer service for any period of time will forever ruin your opinion of your own rights as a customer.)

So, mostly for my own benefit, here’s what I’ve learned.

  1. The Internet (or hot water, or whatever) is not an inherent right. Believe it or not, I do not take it for granted that I live in a country where I can go to the restaurant down the road whenever my home Internet is out. And yes, I can survive a 24-hour period without checking Twitter.
  2. The Internet is a service. It’s becoming a vital one in the U.S. My livelihood literally depends on it right now.
  3. I have the right as a customer to get the service I pay for. This one is surprisingly key for me. See also: I don’t want to be a problem customer. But I pay for my DSL, and part of the rent I pay goes to the salaries of the maintenance workers at my apartment complex. So if my Internet is out and it’s the fault of the company, then I’m not being a problem customer if I call them up politely and work with them to solve my problem. Nor am I a problem resident if I ask maintenance to fix a problem in my apartment.A case in point is the saga of my refrigerator. The short version is that there was a brand new fridge in my apartment when I started the lease. This fridge had electrical problems. It took maintenance a week to finally figure out that the fridge itself was the problem and give me a different one. And I truly felt bad for bothering them every single day for several days in a row to tell them, hey, guess what, the fridge is out again. But the thing is, I know they were just as frustrated with it continually not working as I was. And they didn’t blame me for my problems, just as I didn’t blame them for not getting things fixed the first time. I let them know, hey, nope, sorry, for whatever reason the fridge is out again, and we’d try again. This isn’t like me, say, nagging them because my rose bushes aren’t properly pruned or because there’s a scratch in my paint. If something is actually broken, I have a right to get it fixed.
  4. Good customer support is vital to any company. Seriously. In fact, they and the UX team should probably be the best-paid employees of any company, since a bad experience is likely to turn a customer away.In a perfect world, of course, there would be no need for customer service. Products would always be usable and functional. Our world not being perfect, good usability will solve a number of problems, but will never solve them all. And that’s where your customer support team is crucial.

    Case in point 1: I was significantly happier with my ISP after the second phone call to tech support, wherein the nice lady on the other end actually listened to what I had to say, ran a simple test, apologized for putting me on hold during the test, and then nicely explained what exactly was going to happen after she submitted a trouble ticket to the Line department (including, coincidentally, the fact that they’re closed on Sundays and they might not get to my problem that same day, as indeed they did not). If I had been forced into paying the $130 they wanted to charge me to fix something that wound up being their fault after all, I probably would have canceled my service with them. (As an aside, while I actually had surprisingly “good” experiences with their automated support line both times I called, the fact that their core assumption as stated in this system was that the problem was with my technology, not theirs, definitely counts as a negative.)

    Case in point 2: We recently made the decision to use Constant Contact for our newsletter at work. On Friday, I discovered a major usability failure in their image editing technology (in short, I couldn’t resize a logo I had uploaded despite them claiming I could). A quick gripe on Twitter got noticed by their customer support team; while this particular problem is, I suspect, only solvable through a major redesign, they get major bonus points for noticing and caring. Even if it turns out that the Twitter response was just an automated reply established through Google Alerts, they still took the initiative to reach out to a customer who was having problems. Wait, let me reiterate that point: I was having  a problem with their service and wasn’t going to bother the company, but they still stepped up to help me out.

If you can get a customer support team together that is friendly, knowledgeable, and proactive, you’ve got yourself a strong backbone to your company. And if my ISP can continue to listen to my problems and explain reasonably why it may take a few more days, well, I’ll be okay with using Panera’s wifi in the meantime.

society, systems , , , ,

Coffee Cup Shenanigans: An Epilogue

June 6th, 2010

Davin's mug is taken to a scary, scary place.On Friday, our UX Lead having been out sick for three days straight and us being, well, bored and left to our own devices over lunch, Alaina and I decided to kidnap his coffee mug and take pictures of it in random locations throughout the building. These were e-mailed to him sporadically throughout the afternoon. (I will admit a bit of disappointment that his only reaction thus far has been a brief e-mail saying “Funny. Have a great weekend!” I fully expect revenge when he returns, though.)

Alaina wrote up a full post about it (warning: contains me), so I’ll just direct you there for pictures. I would, however, like to add my own little postscript to the adventure.

  1. You know you have a good job when your shenanigans are executively sanctioned. Our VP wandered through while Alaina and I were in the conceptual stage and gave approval to it. He even offered use of his iPhone to take photos if we needed it.
  2. Our bathrooms are scary, scary places and would be fascinating case studies of material rhetoric. The picture with the cherubs was taken in the ladies’ room. Put it this way: the cherub is but one example of the accoutrements. Flowers and statuettes everywhere. Definitely not my tastes. Though the awesome thing is, in showing these photos to a few people around the office, I learned that the men’s room is decorated like a hunting outpost (camouflage and all). Personally, I’d rather have the camo. But at least we now know where to go for weapons when the zombies attack.

I love my job.

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Pastor Dan

February 8th, 2009

CUMMINGS, DANIEL SCOTT; age 48; died February 5, 2009, of complications from cancer. Dan was born September 16, 1960, in Athens, GA, to Bradley and Patricia Cummings and was the older of two children. Dan was a minister of the gospel of the Lord Jesus Christ and faithfully served Five Points Community Church as its senior pastor since 1997. He had previously pastored in Hudsonville, MI, for ten years. Dan is survived by his wife, Lonette; a daughter, Sara; and two sons, Benjamin and Bradan; he is further survived by his father, Bradley; brother, Peter; and grandmother, Esther Bouman. Viewing will be held on Sunday, February 8, 2009, at Five Points Community Church, 2 to 5 p.m. and 6 to 9 p.m. The Funeral Service will be held 11 a.m. Monday at Five Points Community Church, 3411 E. Walton Blvd., Auburn Hills, MI 48326 248-373-1381. Funeral arrangements entrusted to Pixley Funeral Home-Davis Chapel, 3530 Auburn Road in Auburn Hills. Memorials may be made to Five Points Community Church: Dan Cummings Memorial Fund.

Read more…

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The Outward Appearance

August 14th, 2008

In high school, I had an obese teacher who claimed to have once been the cheerleading coach for Madonna, who had graduated from my high school some 20 years previously. For years I wrote her off as a compulsive liar–it wasn’t the only hardly-believable claim she made. In retrospect, it would have been very easy to either verify or repudiate  her claim, as the school no doubt would have had records, but at the time it never crossed my mind to do so, and now it would require more effort than I really feel like putting into it (that is to say, it requires any effort at all, which is by default too much).

I bring this up because Yi noted that  Michael Phelps consumes between 10,000-12,000 calories each day, but burns so many off that he has trouble gaining weight. Like Yi, my first reaction was that it would be nice to have that problem. I definitely eat more than I burn each day. But it got me thinking: Phelps’ stomach is undoubtedly enlarged. When one day he stops working out nearly as much, will he also think to stop eating so much? Will he be able to retrain his body to desire less food? Or will he one day become one of the millions of Americans who suffers from weight issues because he failed to adapt? I’d love to see a study of former athletes to know if there’s some sort of major weight gain trend among them.

It also makes me wonder about my old teacher. If athletes require that many calories a day, it’s entirely possible that she legitimately was a cheerleading coach once, but didn’t decrease her caloric intake as she stopped exercising heavily. If that was the case–what a horrible fate! It’s bad enough being overweight in a Photoshop world. It would be even worse for one who used to be thin–who had a legitimate claim to fame–but gets discredited just for being the product of a consumer environment.

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