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	<title>WasabiJane &#124; The blog and portfolio of Lisa Eldred</title>
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	<link>http://wasabijane.com</link>
	<description>Being the intellectual and theological musings of a rogue rhetorician</description>
	<lastBuildDate>Wed, 14 Jul 2010 23:40:30 +0000</lastBuildDate>
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		<title>My Life in Symbolism: The Last Rose (part 2)</title>
		<link>http://wasabijane.com/2010/my-life-in-symbolism-the-last-rose-part-2/</link>
		<comments>http://wasabijane.com/2010/my-life-in-symbolism-the-last-rose-part-2/#comments</comments>
		<pubDate>Wed, 14 Jul 2010 23:40:30 +0000</pubDate>
		<dc:creator>Lisa</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://wasabijane.com/?p=279</guid>
		<description><![CDATA[The second object lesson from my rose bushes is this: things break. Of the two rose bushes , the one on the left bloomed first. Seven or eight roses, all at once. The one on the right, meanwhile, only had one bud on it. It finally bloomed as the roses on the left bush were [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://wasabijane.com/wp-content/uploads/2010/07/IMG_1685.jpg"><img class="alignright size-medium wp-image-280" style="border: 2px solid black; margin: 2px;" title="IMG_1685" src="http://wasabijane.com/wp-content/uploads/2010/07/IMG_1685-e1279047452416-540x488.jpg" alt="The Last Rose" width="346" height="313" /></a>The second object lesson from my rose bushes is this: <strong>things break</strong>.</p>
<p>Of the two rose bushes , the one on the left bloomed first. Seven or eight roses, all at once. The one on the right, meanwhile, only had one bud on it. It finally bloomed as the roses on the left bush were starting to fall apart.</p>
<p>I named it. It was the Last Rose. I greeted it each time I came in or walked out the door. And it was my favorite part of the apartment, especially since that was the week my Internet died.</p>
<p>I wrote <a title="On Customer Service: The blog post on no internet" href="http://wasabijane.com/2010/on-customer-service/">the relevant blog post</a> on a Sunday. I lost service the previous Tuesday and didn&#8217;t get it back until the following Thursday. Given the fact that the service box was about 300 feet from the Internet Service Provider&#8217;s service building, which itself is located right next to my apartment complex, needless to say I&#8217;m slightly bitter about the fact that it took so long and so many phone calls to finally get it fixed.</p>
<p>Wednesday was the worst day. By this point I was convinced that I would never get the Internet back and I was going to die a crazy cat lady, alone and unloved. (If something&#8217;s going wrong for longer than expected, I have a slight tendency to imagine the absolute worst, whether related to the current situation or not.) This was conviction was strengthened when I looked in the rearview mirror as I pulled into my carport and realized the Last Rose was gone.</p>
<p>It had seemed strong that morning. Definitely starting to wilt, but I didn&#8217;t expect it to be&#8230;gone.</p>
<p>There is a life cycle, and part of this cycle is death.</p>
<p>Things break.</p>
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		<title>My Life in Symbolism: The Roses (Part 1)</title>
		<link>http://wasabijane.com/2010/my-life-in-symbolism-the-roses-part-1/</link>
		<comments>http://wasabijane.com/2010/my-life-in-symbolism-the-roses-part-1/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 16:54:10 +0000</pubDate>
		<dc:creator>Lisa</dc:creator>
				<category><![CDATA[religion]]></category>
		<category><![CDATA[personal stories]]></category>
		<category><![CDATA[roses]]></category>
		<category><![CDATA[symbolism]]></category>

		<guid isPermaLink="false">http://wasabijane.com/?p=272</guid>
		<description><![CDATA[One of the side effects of having a lit degree is that I see symbolism in everything. Much of my jewelry has taken on a symbolic nature. Or there&#8217;s the fact that I literally did not see a rainbow for four years until just after starting my new job. I could rattle off a ton [...]]]></description>
			<content:encoded><![CDATA[<p>One of the side effects of having a lit degree is that I see symbolism in everything. Much of my jewelry has taken on a symbolic nature. Or there&#8217;s the fact that I literally did not see a rainbow for four years until just after starting my new job. I could rattle off a ton of examples; instead, the best way to explain it is that a friend of mine once described me as the most superstitious person she knows, &#8220;but not in a bad way.&#8221; It&#8217;s one of those side effects of believing in a divine creator who takes supreme interest in the minutiae.</p>
<p>The story of my last few weeks can be illustrated through my roses. I have a few rose bushes growing right next to my apartment door. Note that I had nothing to do with their existence; in fact, as they weren&#8217;t in bloom when I looked at the apartment, I didn&#8217;t even realize they existed. Over the last month, they&#8217;ve become one of my favorite things about this apartment. At least part of that is because of what I&#8217;ve learned from them. Since there&#8217;s a surprisingly long list, I plan to write several entries.</p>
<p>Today&#8217;s story is tied up with my fridge. I started my lease a week before I was due to move in. The first day of the lease, I did three things. The first was to unpack a very small number of items I had brought with me. The second was to start the inspection process (during which I discovered a major leak in the downstairs bathroom sink). The third was to buy groceries, since I was coming from renting a basement and had very few refrigerated or frozen supplies. With these things done, I left and didn&#8217;t return again until Thursday.</p>
<p>My friend Ellen came with me that time. &#8220;Ooh, you have roses!&#8221; she said. I still hadn&#8217;t noticed, though they were probably starting to bud at this point. I gave her a quick tour and, in the process of this, opened the fridge door to reveal that the fridge (which, I could tell, was brand new) had stopped running, ruining everything that was in there. A call to maintenance had me pressing the reset button on the outlet. Fridge running, I left.</p>
<p>I stopped by on Friday again, mostly to drop off sandwich materials for the move the next day. I then discovered that the fridge was no longer working and I couldn&#8217;t reset the outlet.</p>
<p>There was a rumble of thunder as I called maintenance. (His solution, for the record, was to run an extension cord to the living room.)</p>
<p><a href="http://wasabijane.com/wp-content/uploads/2010/07/IMG_1668.jpg"><img class="alignright size-medium  wp-image-274" style="border: 2px solid black; margin: 2px;" title="IMG_1668" src="http://wasabijane.com/wp-content/uploads/2010/07/IMG_1668-540x405.jpg" alt="Toad among thorns" width="324" height="243" /></a>Saturday was the move, followed by the discovery that the pilot light on my gas had burned out, meaning no hot water. Monday I lost water pressure in the kitchen sink. The fridge saga lasted until the following Thursday, when they finally brought me a new fridge. A month and a half later, this one still works, but there are a ton of other minor maintenance issues that I&#8217;m just avoiding for the time being.</p>
<p>What does this have to do with my roses?</p>
<p>On Saturday, as I escorted my parents out of the apartment, I happened to look at my rose bushes and discovered a little toad, hiding from the heat among the thorns. I think I sat and watched him do absolutely nothing for a good five minutes. It may have been just a brief pause for him; I haven&#8217;t seen him since.</p>
<p>But object lesson 1 is this: <strong>There is shelter, even among the thorns.</strong></p>
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		<title>Why I love being single</title>
		<link>http://wasabijane.com/2010/why-i-love-being-single/</link>
		<comments>http://wasabijane.com/2010/why-i-love-being-single/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 02:30:24 +0000</pubDate>
		<dc:creator>Lisa</dc:creator>
				<category><![CDATA[religion]]></category>
		<category><![CDATA[singleness]]></category>
		<category><![CDATA[christianity]]></category>
		<category><![CDATA[linkedin]]></category>

		<guid isPermaLink="false">http://wasabijane.com/?p=250</guid>
		<description><![CDATA[Over the past few weeks I&#8217;ve really been contemplating singleness &#8211; my role as a single woman, and the inherent problems and blessings of marriage. Specifically, 1 Corinthians 7:32-35 keeps coming to mind &#8211; that married people are concerned with the things of this world. Lately I&#8217;ve come to realize how true that is. Not [...]]]></description>
			<content:encoded><![CDATA[<p>Over the past few weeks I&#8217;ve really been contemplating singleness &#8211; my role as a single woman, and the inherent problems and blessings of marriage. Specifically, 1 Corinthians 7:32-35 keeps coming to mind &#8211; that married people are concerned with the things of this world. Lately I&#8217;ve come to realize how true that is. Not that I am by default an example of a person concerned only with the things of the Lord, of course; but there are a ton of odd things that married people have to consider that don&#8217;t even cross my mind.</p>
<p>With that in mind, I&#8217;ve decided to generate a list of some of the things I appreciate about being single right now. This is not to say I never want to get married. If I ever do, I sincerely hope I can look back at this list and say why I&#8217;m glad these things are no longer true. But to any of you out there who&#8217;s single and struggling with that fact (including my future self, most likely), if this list helps you cope at all, then my perpetual bachelorhood will not have been a waste.</p>
<ol>
<li>I don&#8217;t have to worry about anybody&#8217;s allergies or general preferences. Cooking-wise, as someone who loves almost all kinds of food, I&#8217;m only limited by what&#8217;s already in my fridge. So if I feel like making tofu one week or buying 2 lbs. of Swiss chard for a Greek-style pie, nobody else will complain. Similarly, when I eventually get a dog (assuming I&#8217;m still single then) I can get the breed I want. I don&#8217;t have to worry if my husband is allergic&#8230;or doesn&#8217;t even like dogs.</li>
<li>I can work late. Most of my coworkers have to leave work by a certain time to make sure they&#8217;re home to help out with the kids (or to simply spend time with their spouses), but if I&#8217;m in the middle of something I can stay as late as I need.</li>
<li>I can stay up as late as I want with no concerns. Some friends and I regularly get together every other Friday for gaming; if we&#8217;re running past midnight one week, one of the guys will get a call from his wife (who chose not to participate), making sure he&#8217;s not dead in a ditch somewhere and is on his way home soon. While the concern is enviable, so is the position of being able to stay out as late as I want.</li>
<li>I&#8217;m not interrupted at home. I&#8217;d regularly interrupt Mom while she was in the middle of her daily devotions as a kid; as an adult maintaining my own devotional life, I&#8217;m very grateful that I don&#8217;t have to deal with that. My only interruptions are from e-mails and phone calls.</li>
<li>I don&#8217;t have to hide anything. This is one of those weird things I just don&#8217;t think about. Two coworkers today were talking about hiding their browser history for positive reasons &#8211; for example, buying gifts for their wives. One of them actually makes sure to time Amazon purchases just after paying the last credit card bill so his wife won&#8217;t see and question the expense until the end of the month (when, hopefully, he&#8217;s already given her the gift). That never even crossed my radar as something married people would have to consider.</li>
<li>I get to grow in faith in a unique way. Marriage implies having someone to specifically turn to when things go wrong. We singles can turn to our friends, yes, but in a lot of ways we&#8217;re reliant first on God to put the correct people for any given situation in our path (say, to take care of my car). It&#8217;s like the team building exercise of falling backward and trusting your partner to catch you; my only partner is invisible. A friend of mine who spent some time in Albania once told me that over there miracles of healing are a lot more common because they have less money and it&#8217;s literally a choice between prayer and a doctor they can&#8217;t afford. Singleness is a very little bit like that.</li>
</ol>
<p>So what are some things you like about where you&#8217;re at right now?</p>
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		<title>Provision</title>
		<link>http://wasabijane.com/2010/provision/</link>
		<comments>http://wasabijane.com/2010/provision/#comments</comments>
		<pubDate>Mon, 21 Jun 2010 03:48:02 +0000</pubDate>
		<dc:creator>Lisa</dc:creator>
				<category><![CDATA[religion]]></category>
		<category><![CDATA[christianity]]></category>
		<category><![CDATA[memories]]></category>
		<category><![CDATA[personal stories]]></category>

		<guid isPermaLink="false">http://wasabijane.com/?p=248</guid>
		<description><![CDATA[It was the second verse that caught my attention. You have given me more than I could ever have wanted and I want to give You my heart and my soul&#8230; I&#8217;ve sung this song dozens of times over the last decade or so. In all honesty, I&#8217;ve never been a huge fan. Repetitive, very [...]]]></description>
			<content:encoded><![CDATA[<p>It was the second verse that caught my attention.</p>
<p><em>You have given me more than<br />
I could ever have wanted and<br />
I want to give You my heart and my soul&#8230;</em></p>
<p>I&#8217;ve sung this song dozens of times over the last decade or so. In all honesty, I&#8217;ve never been a huge fan. Repetitive, very little theological depth &#8211; but then, I was raised on a steady diet of hymns and Rich Mullins and Degarmo and Key. So I don&#8217;t actually know why it made me choke up a little today. Maybe it&#8217;s because I&#8217;m feeling blessed, surrounded by friends, working at a job I love. And every apartment hurdle has been overcome slowly but surely.</p>
<p>This joy lasted until I walked out to my car and discovered it wouldn&#8217;t start.</p>
<p>My immediate thought was that it was the battery, since it had died once a few months before. Mercifully, two friends (Alan and Tina) walked out of the church only a few moments after I did, and with their help and the assistance of one of the facilities managers at church, we spent the next 45 minutes determining that, actually, the battery was fine and it was probably the starter.</p>
<p>&#8220;Do you have a remote starter?&#8221; asked Alan. Well, yes, though I never use it; I had actually taken it off my keychain several months ago.</p>
<p>I called a tow truck and had them take me to Sears Auto, which is mercifully open on Sundays. &#8220;It&#8217;s probably the starter,&#8221; they said. All signs pointed to being able to drive home.</p>
<p>After about half an hour, they came back. &#8220;Do you have a remote starter?&#8221;</p>
<p>It turns out that something in the remote starter had gone bad and burned something or other out. And because of how the remote starter was wired in, they didn&#8217;t feel comfortable doing the maintenance themselves.</p>
<p>Well, then.</p>
<p>If you ever want to hit me where it hurts, take away my car. You&#8217;d think I&#8217;d be used to it by now; this car is car #3, the first car having died a sudden, painful death, and the second having died an extended, possibly more painful death. I got to be on a first-name basis with my mechanics back in suburban Detroit. This car, remarkably, had largely escaped major problems; it&#8217;s needed maintenance, of course (including one memorable repair that spent all but six pennies of my federal tax return), but I don&#8217;t think it&#8217;s ever left me functionally stranded before.</p>
<p>It hurts. It hurts to have to rely on friends, however willing they may be. It hurts to not have the flexibility to go where I want to go whenever I want to go. Being without Internet was frustrating, but I could still go to work or Panera to go online. But with the exception of Panera, pretty much anywhere else I&#8217;d like to go is outside of walking range, and my job is out in the boonies, far beyond the range that I could reasonably ask anyone to drive me.</p>
<p><em>You have given me more than<br />
I could ever have wanted and<br />
I want to give You my heart and my soul&#8230;</em></p>
<p>I cleaned my car while I waited for the tow truck to arrive. Basically, this involved throwing random bits of rubbish into bags to throw in the trash later. On the floor under the steering wheel I found a single penny.</p>
<p>The story of the pennies is a long one. In brief, it involves me working through some of my debt issues and prayerfully trusting God with my finances. Within a week of making some very important decisions (including the decision to start tithing again) I took my car to the repair shop. I had been planning on using my income tax return for these repairs; though the repairs wound up being much larger than I was expecting, the refund covered it almost exactly. With six cents to spare, in fact. These six pennies got returned to God in that I sent one each to various people who were either involved (directly or indirectly) or needed the encouragement. I think I had planned on keeping one myself &#8211; taping it to the steering wheel or something.</p>
<p>It&#8217;s doubtful that the penny I found today was one of THE pennies, insomuch as they were ever tangible objects, but still.</p>
<p>God hasn&#8217;t let me down yet.</p>
<p><em>You have given me more than<br />
I could ever have wanted and<br />
I want to give You my heart and my soul&#8230;</em></p>
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		<title>Review: Did I Kiss Marriage Goodbye?</title>
		<link>http://wasabijane.com/2010/review-did-i-kiss-marriage-goodbye/</link>
		<comments>http://wasabijane.com/2010/review-did-i-kiss-marriage-goodbye/#comments</comments>
		<pubDate>Sat, 19 Jun 2010 15:12:01 +0000</pubDate>
		<dc:creator>Lisa</dc:creator>
				<category><![CDATA[religion]]></category>
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		<guid isPermaLink="false">http://wasabijane.com/?p=238</guid>
		<description><![CDATA[There was, it turned out, at least one advantage to being without Internet. On Thursday I had to leave work early, as my Internet provider was finally going to send a technician out between 4:00 and 8:00 P.M. In my mailbox when I got home was a package from Amazon; I tore into it eagerly [...]]]></description>
			<content:encoded><![CDATA[<p><a title="Did I Kiss Marriage Goodbye?" href="http://www.amazon.com/Did-Kiss-Marriage-Goodbye-Trusting/dp/1581345798/ref=sr_1_1?ie=UTF8&amp;s=books&amp;qid=1276909709&amp;sr=8-1"><img class="alignright size-thumbnail wp-image-243" title="Did I Kiss Marriage Goodbye?" src="http://wasabijane.com/wp-content/uploads/2010/06/41ZZz3kEJFL._BO2204203200_PIsitb-sticker-arrow-clickTopRight35-76_AA300_SH20_OU01_-150x150.jpg" alt="An excellent book on being a Biblical single woman." width="150" height="150" /></a>There was, it turned out, at least one advantage to being without Internet. On Thursday I had to leave work early, as my Internet provider was finally going to send a technician out between 4:00 and 8:00 P.M. In my mailbox when I got home was a package from Amazon; I tore into it eagerly and spent the next two hours buried in one of my new books.</p>
<p>The book in question is Carolyn McCulley&#8217;s <a title="Did I Kiss Marriage Goodbye?" href="http://www.amazon.com/Did-Kiss-Marriage-Goodbye-Trusting/dp/1581345798/ref=sr_1_1?ie=UTF8&amp;s=books&amp;qid=1276909709&amp;sr=8-1">Did I Kiss Marriage Goodbye?</a> Noel had mentioned it <a title="Riverview Church: The Nuclear Family, Week 1" href="http://rivchurch.com/resources/videoplayer/gqUwgeaOQgA">in church this weekend</a> &#8211; had actually asked single people to go out and read it and let him know if it was worth recommending.</p>
<p>The short answer is that it absolutely is. I expect this book to be a treasured resource for me in the years to come, and one that I pass along to all my single female friends.</p>
<p><span id="more-238"></span>There are three main reasons that I love this book. The first one is that it actually, heaven forbid, looks to more than just the book of Ruth or 1 Corinthians 7 to explore Biblical singleness. I mean, any book that actually seriously references the book of Leviticus gets major bonus points from me.</p>
<p>The second is that McCulley goes for breadth, not depth, in offering strategies for living as a Proverbs 31 woman. Things like whether or not to buy a house (if you&#8217;re financially stable  and able, her answer is to go for it). Or ways to strategically develop  relationships with the families in your life, and to be an influencer  among kids outside of, say, Sunday School. She touches on so many things that it&#8217;s easy to find several specific tips that I can actually apply to my own life.</p>
<p>The last point requires an explanation of me as a single person. I am a self-described perpetual bachelor, having adopted this term for myself as early as 2002. I&#8217;m 28 and have had one boyfriend. One. And I really shouldn&#8217;t have been with him in the first place, since there were glaringly obvious religious differences. We dated for a month, then I got a grip on myself and called it off while we could still remain friends. (There is, of course, a much longer story behind this.) But other than that one weird little blip in 2003, I&#8217;ve never been in a relationship. And, to be quite honest, the only times I&#8217;m unhappy with being single are those times I have an active crush on someone. If I never get married, I think I&#8217;d be content. But the problem is that I keep meeting Nice Boys, thus disrupting my contentment. I&#8217;ve prayed during my last four crushes that the guy in question would be the last, and that whether nothing happened or we got married, I&#8217;d never have to go through another crush again.</p>
<p>I needn&#8217;t state how that turned out.</p>
<p>So that&#8217;s one of the ways this book was refreshingly honest and strangely encouraging: McCulley actually talks about the fact that the desire for a husband never really goes away. The last chapter starts with a conversation with a 50-year-old woman named Lisa (go figure) who mentions that she still wishes she could be cuddled up on the couch watching football with her husband.</p>
<p>Like I said, bizarrely encouraging. Those who talk about the gift of singleness as if it were something handed out like the gift of serving or the gift of speaking in tongues probably don&#8217;t get it. They&#8217;re probably married and quite possibly assume that single people are single because something&#8217;s wrong with them or they&#8217;re between relationships or have some sort of supernaturally-given lack of desire for a spouse. The latter may be true in a handful of extremely rare cases, but there *is* no magic switch that says, Okay, you&#8217;re now a card-carrying member of the Society of Perpetual Bachelors, and as such you&#8217;ll never fall in love again.</p>
<p>It&#8217;s a simple, stupid realization, but honestly, I needed that jolt. Because of course life doesn&#8217;t work that way, but I keep waiting for that moment to arrive &#8211; the eternal sunshine of the spotless mind. But the reality is, even if I never get married, and if I die an old maid at 90 in a nursing home, I&#8217;ll probably still have a crush on the nice 87-year-old down the hall who still has most of his teeth.</p>
<p>Weird, right? That this would be encouraging? But it actually is. Like, I&#8217;m not doing singleness wrong if I *do* like a guy. That doesn&#8217;t give me liberty to obsess, of course, but when in the course of time I inevitably do, it&#8217;s because I&#8217;m a single human female <em>who may one day yet get married</em>, and not one who absolutely never will. It&#8217;s because both singleness and marriage are temporary states, both of which could end at functionally any moment for any number of reasons.</p>
<p>The thing about this fact is that it&#8217;s so patently obvious that nobody ever addresses it. Even this book only addresses it incidentally. Most seem to ignore it entirely, instead focusing on the whole &#8220;don&#8217;t be the aggressor in the relationship&#8221; thing. These books always feel like they operate under the assumption that (1) women choose when they fall in love and (2) single women are by default desperate enough for marriage to initiate a relationship. Okay, talk about that, but (1) initiating a relationship as a female does not guarantee its failure, and (2) some of us have long since learned that knowledge and can we please move on to something else. So it&#8217;s also really nice to have a book that helps you live like a single in spite of your emotions toward any particular man.</p>
<p>So those are my two cents. This book did raise one other interesting question to me, though: are there books written to single men? Every book on singleness that I&#8217;ve read has been written to the ladies. Since in the general Christian culture the man is supposed to be the initiator, though, I&#8217;d think that in some ways a book on singleness would be highly important to them. Like, a brief bit on what men should look for in wives, but also how to handle rejection and whether or not they should make the concrete decision to never get married.</p>
<p>So: do books for single men exist? And are there any books in particular that have helped you out?</p>
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		<title>Scapegoats and Vampire Sporks</title>
		<link>http://wasabijane.com/2010/scapegoats-and-vampire-sporks/</link>
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		<pubDate>Fri, 18 Jun 2010 23:16:06 +0000</pubDate>
		<dc:creator>Lisa</dc:creator>
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		<guid isPermaLink="false">http://wasabijane.com/?p=236</guid>
		<description><![CDATA[I have to admit, I kind of feel bad for akoimeexx. He&#8217;s had a rough week. Like, seriously rough. Like, caught himself on fire and got chased by killer bees rough. Like, that wasn&#8217;t a hyperbolic statement rough. These things literally happened to him. And having coworkers like me and Alaina, whose souls have been [...]]]></description>
			<content:encoded><![CDATA[<p>I have to admit, I kind of feel bad for <a title="John McKnight on Twitter" href="http://twitter.com/akoimeexx">akoimeexx</a>. He&#8217;s had a rough week. Like, seriously rough. Like, caught himself on fire and got chased by killer bees rough. Like, that wasn&#8217;t a hyperbolic statement rough. These things literally happened to him.</p>
<p>And having coworkers like me and <a title="Alaina!" href="http://alainarkraus.wordpress.com/">Alaina</a>, whose souls have been <a title="Dark, dark evil would make a....pretty mediocre band name, actually." href="http://blog.davingranroth.com/2010/06/the-pause-cup-escapades-june-2010/">revealed to be the color of &#8220;dark, dark evil,&#8221;</a> is never easy.</p>
<p>Alaina has, of course, <a title="Shenanigans: The Shenaniganating!" href="http://alainarkraus.wordpress.com/2010/06/18/the-great-penguin-obliteration/">written up a full report of our shenanigans</a>. In brief, it involves erasing his penguin artwork and stabbing things with a vampire spork.</p>
<p>Again, I kind of feel bad for him. I know what it&#8217;s like to be the office scapegoat. (I&#8217;m actually surprised I haven&#8217;t fallen into that role&#8230;yet). And really, I should probably try to minimize the torment of the guy who&#8217;s doing much of the coding for the new website at work.</p>
<p>If only he wouldn&#8217;t make himself such a darn easy target&#8230;</p>
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		<title>On Customer Service</title>
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		<pubDate>Sun, 13 Jun 2010 20:05:08 +0000</pubDate>
		<dc:creator>Lisa</dc:creator>
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		<description><![CDATA[I&#8217;m sitting at a Panera two blocks from my apartment to write this blog post. Partially, this is because I love their frozen lemonade. Mostly it&#8217;s because my Internet is out at home. I moved into my apartment less than a month ago &#8211; May 22, to be specific, though my lease technically started on [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m sitting at a Panera two blocks from my apartment to write this blog post. Partially, this is because I love their frozen lemonade. Mostly it&#8217;s because my Internet is out at home.</p>
<p>I moved into my apartment less than a month ago &#8211; May 22, to be specific, though my lease technically started on the 15th. Right now, the only things I actually love about it are the fact that it&#8217;s mine, it&#8217;s big, and I have rose bushes right next to my front door. The rest of my experience there has been educational, to say the least. In this last month I have dealt with:</p>
<ul>
<li>a leaky bathroom sink</li>
<li>a highly problematic fridge</li>
<li>a burnt-out pilot light, resulting in no hot water</li>
<li>no water pressure in the kitchen sink</li>
<li>the wrong mailbox key</li>
<li>an&#8230;old toilet (that problem is kind of hard to explain)</li>
<li>an Internet outage</li>
</ul>
<p>The last two actually haven&#8217;t been fixed yet. I haven&#8217;t reported the former; it&#8217;s either not actually a problem or will require possibly two new toilets. As for the Internet, well, that went out on Tuesday. The DSL light started blinking, indicating no connecton.That night&#8217;s response was to sigh, unplug the modem, and go read instead of write a blog post. When it wasn&#8217;t back by Wednesday, I called my provider, who claimed that there weren&#8217;t any outages for my area and since I was using an off-brand modem, they&#8217;d have to connect me to the department that would charge me $130 to fix it.</p>
<p>Thanks, ISP! I totally want to pay you $130 to tell me my modem&#8217;s broken!</p>
<p>So I unplugged it again, borrowed some other modems from my friends (none of which worked at my place), and took mine over to a friend&#8217;s house, where I verified that the modem was indeed working. A second call to my ISP finally got them to check the line and discover that the problem was indeed their fault. If I&#8217;m lucky, it&#8217;ll be back tomorrow by the time I&#8217;m home from work. If not, I get to call and yell at tech support again.</p>
<p>The long and short of this is that I get to learn how to actually have and handle conflict. I&#8217;m horrible at that. I avoid it like the plague. Like, I wouldn&#8217;t even tell a restaurant that they got my order wrong because I didn&#8217;t want to risk the wait staff getting mad at me. And having worked in customer service for a number of years, I&#8217;ve never wanted to be the problem customer, making a fuss because something wasn&#8217;t absolutely perfect. This, coincidentally, seems to run in the family; when I told my dad about this yesterday, he mentioned that he and mom had told my brother that they should get their toilet fixed in their (rented) duplex when he moved in a year ago; supposedly, he hasn&#8217;t done so yet because he &#8220;doesn&#8217;t want to be a bother.&#8221; (A theory: working customer service for any period of time will forever ruin your opinion of your own rights as a customer.)</p>
<p>So, mostly for my own benefit, here&#8217;s what I&#8217;ve learned.</p>
<ol>
<li><strong>The Internet (or hot water, or whatever) is not an inherent right.</strong> Believe it or not, I do not take it for granted that I live in a country where I can go to the restaurant down the road whenever my home Internet is out. And yes, I can survive a 24-hour period without checking Twitter.</li>
<li><strong>The Internet is a service.</strong> It&#8217;s becoming a vital one in the U.S. My livelihood literally depends on it right now.</li>
<li><strong>I have the right as a customer to get the service I pay for.</strong> This one is surprisingly key for me. See also: I don&#8217;t want to be a problem customer. But I pay for my DSL, and part of the rent I pay goes to the salaries of the maintenance workers at my apartment complex. So if my Internet is out and it&#8217;s the fault of the company, then I&#8217;m not being a problem customer if I call them up politely and work with them to solve my problem. Nor am I a problem resident if I ask maintenance to fix a problem in my apartment.A case in point is the saga of my refrigerator. The short version is that there was a brand new fridge in my apartment when I started the lease. This fridge had electrical problems. It took maintenance a week to finally figure out that the fridge itself was the problem and give me a different one. And I truly felt bad for bothering them every single day for several days in a row to tell them, hey, guess what, the fridge is out again. But the thing is, I know they were just as frustrated with it continually not working as I was. And they didn&#8217;t blame me for my problems, just as I didn&#8217;t blame them for not getting things fixed the first time. I let them know, hey, nope, sorry, for whatever reason the fridge is out again, and we&#8217;d try again. This isn&#8217;t like me, say, nagging them because my rose bushes aren&#8217;t properly pruned or because there&#8217;s a scratch in my paint. If something is actually broken, I have a right to get it fixed.</li>
<li><strong>Good customer support is vital to any company.</strong> Seriously. In fact, they and the UX team should probably be the best-paid employees of any company, since a bad experience is likely to turn a customer away.In a perfect world, of course, there would be no need for customer service. Products would always be usable and functional. Our world not being perfect, good usability will solve a number of problems, but will never solve them all. And that&#8217;s where your customer support team is crucial.
<p>Case in point 1: I was significantly happier with my ISP after the second phone call to tech support, wherein the nice lady on the other end actually listened to what I had to say, ran a simple test, apologized for putting me on hold during the test, and then nicely explained what exactly was going to happen after she submitted a trouble ticket to the Line department (including, coincidentally, the fact that they&#8217;re closed on Sundays and they might not get to my problem that same day, as indeed they did not). If I had been forced into paying the $130 they wanted to charge me to fix something that wound up being their fault after all, I probably would have canceled my service with them. (As an aside, while I actually had surprisingly &#8220;good&#8221; experiences with their automated support line both times I called, the fact that their core assumption as stated in this system was that the problem was with my technology, not theirs, definitely counts as a negative.)</p>
<p>Case in point 2: We recently made the decision to use Constant Contact for our newsletter at work. On Friday, I discovered a major usability failure in their image editing technology (in short, I couldn&#8217;t resize a logo I had uploaded despite them claiming I could). A quick gripe on Twitter got noticed by their customer support team; while this particular problem is, I suspect, only solvable through a major redesign, they get major bonus points for noticing and caring. Even if it turns out that the Twitter response was just an automated reply established through Google Alerts, they still took the initiative to reach out to a customer who was having problems. Wait, let me reiterate that point: <em>I was having  a problem with their service and wasn&#8217;t going to bother the company, but they still stepped up to help me out.</em></li>
</ol>
<p>If you can get a customer support team together that is friendly, knowledgeable, and proactive, you&#8217;ve got yourself a strong backbone to your company. And if my ISP can continue to listen to my problems and explain reasonably why it may take a few more days, well, I&#8217;ll be okay with using Panera&#8217;s wifi in the meantime.</p>
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		<title>Coffee Cup Shenanigans: An Epilogue</title>
		<link>http://wasabijane.com/2010/coffee-cup-shenanigans-an-epilogue/</link>
		<comments>http://wasabijane.com/2010/coffee-cup-shenanigans-an-epilogue/#comments</comments>
		<pubDate>Sun, 06 Jun 2010 23:11:13 +0000</pubDate>
		<dc:creator>Lisa</dc:creator>
				<category><![CDATA[fun]]></category>
		<category><![CDATA[humor]]></category>
		<category><![CDATA[personal stories]]></category>
		<category><![CDATA[work]]></category>

		<guid isPermaLink="false">http://wasabijane.com/?p=173</guid>
		<description><![CDATA[On Friday, our UX Lead having been out sick for three days straight and us being, well, bored and left to our own devices over lunch, Alaina and I decided to kidnap his coffee mug and take pictures of it in random locations throughout the building. These were e-mailed to him sporadically throughout the afternoon. [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://wasabijane.com/wp-content/uploads/2010/06/davins-mug-9.jpg"><img class="alignright size-medium wp-image-174" style="border: 1px solid black; margin: 3px;" title="Davin's mug is taken to a scary, scary place" src="http://wasabijane.com/wp-content/uploads/2010/06/davins-mug-9-540x405.jpg" alt="Davin's mug is taken to a scary, scary place." width="400" height="300" /></a>On Friday, <a title="Davin Granroth, UX Lead at Covenant Eyes" href="http://blog.davingranroth.com/">our UX Lead</a> having been out sick for three days straight and us being, well, bored and left to our own devices over lunch, <a title="Alaina Kraus, UX associate at Covenant Eyes and fellow warped brain" href="http://twitter.com/AlainaRachelle">Alaina </a>and I decided to kidnap his coffee mug and take pictures of it in random locations throughout the building. These were e-mailed to him sporadically throughout the afternoon. (I will admit a bit of disappointment that his only reaction thus far has been a brief e-mail saying &#8220;Funny. Have a great weekend!&#8221; I fully expect revenge when he returns, though.)</p>
<p>Alaina <a title="Something Magic: Coffee Cup Shenanigans" href="http://alainarkraus.wordpress.com/2010/06/05/coffee-cup-shenanigans/">wrote up a full post about it (warning: contains me)</a>, so I&#8217;ll just direct you there for pictures. I would, however, like to add my own little postscript to the adventure.</p>
<ol>
<li>You know you have a good job when your shenanigans are executively sanctioned. Our VP wandered through while Alaina and I were in the conceptual stage and gave approval to it. He even offered use of his iPhone to take photos if we needed it.</li>
<li>Our bathrooms are scary, scary places and would be fascinating case studies of material rhetoric. The picture with the cherubs was taken in the ladies&#8217; room. Put it this way: the cherub is but one example of the accoutrements. Flowers and statuettes everywhere. Definitely not my tastes. Though the awesome thing is, in showing these photos to a few people around the office, I learned that the men&#8217;s room is decorated like a hunting outpost (camouflage and all). Personally, I&#8217;d rather have the camo. But at least we now know where to go for weapons when the zombies attack.</li>
</ol>
<p>I love my job.</p>
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		<title>Call it like you see it</title>
		<link>http://wasabijane.com/2010/call-it-like-you-see-it/</link>
		<comments>http://wasabijane.com/2010/call-it-like-you-see-it/#comments</comments>
		<pubDate>Sat, 05 Jun 2010 19:40:37 +0000</pubDate>
		<dc:creator>Lisa</dc:creator>
				<category><![CDATA[design]]></category>
		<category><![CDATA[editing]]></category>
		<category><![CDATA[fonts]]></category>
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		<category><![CDATA[Typography]]></category>

		<guid isPermaLink="false">http://wasabijane.com/?p=164</guid>
		<description><![CDATA[A picture is worth a thousand words. And sometimes, a picture version of words is worth a thousand words in a non-system-standard font. Read the full story about this cake over at Cake Wrecks; the short version is that the poor font on here was supposed to be Thai, but the baker&#8217;s computer didn&#8217;t have [...]]]></description>
			<content:encoded><![CDATA[<p><a title="Via Cake Wrecks: Don't let bad typography happen to your cake!" rel="http://www.cakewrecks.com/2010/06/my-thai-font.html" href="http://www.cakewrecks.com/2010/06/my-thai-font.html"><img class="alignright size-medium wp-image-165" style="margin: 3px; border: 1px solid black;" title="Thai cake with font problems" src="http://wasabijane.com/wp-content/uploads/2010/06/font_cake-540x405.jpg" alt="Via Cake Wrecks: Don't let bad typography happen to your cake!!" width="400" height="300" /></a>A picture is worth a thousand words. And sometimes, a picture version of words is worth a thousand words in a non-system-standard font. <a title="Cake Wrecks: My Thai Font" href="http://www.cakewrecks.com/2010/06/my-thai-font.html">Read the full story about this cake over at Cake Wrecks</a>; the short version is that the poor font on here was supposed to be Thai, but the baker&#8217;s computer didn&#8217;t have the appropriate font, and for some reason the baker didn&#8217;t know any better.</p>
<p>I have empathy for the guy who designed the cake. I&#8217;ve had font errors before, especially when working with free fonts. Fortunately thus far, none have gone to print (though I did send a PDF to a prof once with only half the fonts embedded; at least I caught that problem quickly).</p>
<p>Professional editors and designers, of course, know the solution to this (stick with standard fonts, create outlines of special fonts, package the fonts with the document when you send it to print, have a good editorial process in place to catch problems, etc.). But if you&#8217;re not a designer&#8211;if you&#8217;re not trained to think about these things&#8211;what do you do?</p>
<p>Simple: <strong>Don&#8217;t. Be. Lazy.</strong> Remember grade school, where they taught you to check your work? Yeah, it&#8217;s kind of like that. Had the person who ordered this cake, for example, chosen to deliver the printout in person instead of through e-mail, he would have saved himself some pain off the bat.</p>
<p>There&#8217;s a similar rule for the decorator, of course: <strong>If it looks like a mistake, it probably is.</strong> We&#8217;re all sound and fury here; we are quick to notice others&#8217; mistakes, and probably quick to rip them a new one to the rest of the world, but we&#8217;re not so willing to actually call them out and ask, &#8220;Hey, was this supposed to be like this?&#8221; Maybe as an editor I&#8217;m a unique case in this, but I know that not only do I make mistakes, I&#8217;m also bad at catching my own. <strong>But I can&#8217;t improve if I&#8217;m not aware there&#8217;s a problem.</strong></p>
<p>I remember sitting at the lunch table one day in middle school with my friends. One of them had a rather large booger in her nose for a good 15 minutes before she finally discovered it. And here&#8217;s the thing&#8211;all of us, and there were six or seven of us at the table&#8211;noticed it. And we said nothing. And when she finally noticed it and one of us mentioned that it had been there for a while, she got (rightly) mad at us for not pointing it out sooner. Because really, yes, it would have been embarrassing to her to have it pointed out, but I firmly believe that it was more embarrassing that it wasn&#8217;t.</p>
<p>In short: <strong>everything in life needs editing.</strong> The best editors in the world still need someone to edit them. So no matter who you are, if you see something that you know can be fixed, say something while it&#8217;s still fixable. You may step on a few toes, sure, but more often than not the person will be grateful for the advice.</p>
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		<title>WasabiJane Reboot:2010</title>
		<link>http://wasabijane.com/2010/wasabijane-reboot2010/</link>
		<comments>http://wasabijane.com/2010/wasabijane-reboot2010/#comments</comments>
		<pubDate>Sat, 05 Jun 2010 05:21:36 +0000</pubDate>
		<dc:creator>Lisa</dc:creator>
				<category><![CDATA[design]]></category>
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		<category><![CDATA[internet]]></category>

		<guid isPermaLink="false">http://wasabijane.com/?p=162</guid>
		<description><![CDATA[In a fit of uncharacteristic motivation, I spent Friday evening redesigning my website (see also: the aforementioned afoot changes, only 3.5 months late). I&#8217;m nowhere near done, of course, but it&#8217;s already better than what I had before. Ah, what I had before. Ah, the old WasabiJane. This is, I think, the fourth incarnation of [...]]]></description>
			<content:encoded><![CDATA[<p>In a fit of uncharacteristic motivation, I spent Friday evening redesigning my website (see also: the <a title="WasabiJane, February 2010 post: Changes are Afoot" href="http://wasabijane.com/2010/changes/">aforementioned afoot changes</a>, only 3.5 months late). I&#8217;m nowhere near done, of course, but it&#8217;s already better than what I had before.</p>
<p>Ah, what I had before. Ah, the old WasabiJane.</p>
<p>This is, I think, the fourth incarnation of WasabiJane. First there was the waste of a year of a paid domain name from a <a title="WasabiJane: About" href="http://wasabijane.com/about/">won bet</a>, then there was <a title="WasabiJane on Blogger" href="http://wasabijane.blogspot.com/">blogger</a>. The last incarnation was born in December 2007, when I was still trying to figure out how to systematically break things in WordPress and needed to create a portfolio site. In retrospect, I&#8217;m amazed I actually did as much as I did with it; admittedly, I didn&#8217;t update the portfolio at all (a function of a poor choice of a template), but up until about a year ago I actually blogged multiple times per month.</p>
<p>I could hazard a guess as to why I stopped. Life has shifted multiple times since I graduated in December 2008. In April, my boss at <a title="Michigan State University: University Outreach and Engagement" href="http://outreach.msu.edu/">University Outreach and Engagement</a> told me he couldn&#8217;t afford to renew my temp contract, and I&#8217;d be out of a job come October. In August, I started transitioning from there to doing contract work at <a title="MessageMakers" href="http://messagemakers.com/">MessageMakers</a> (an awesome production company in Old Town, Lansing). September was consumed by a workation to Northern Wisconsin, a struggle to balance a workload for both MessageMakers and UOE, and a physical move from an apartment into the basement of some friends from church. (September was awful. I don&#8217;t recommend trying to balance that much at once without major league support.) For the next six months, life was in&#8230;well, I&#8217;d call it a holding pattern, but I&#8217;ve already seen some good growth as a direct result of it.</p>
<p>In short, the last 18 months or so have been like fertilizer: lots of crap, but necessary for growth.</p>
<p>So where am I now, and why am I actually writing here again? In April, I started a full-time position at Covenant Eyes (official title: Web Content Producer, and yes, I <strong>am </strong>working on redesigning the site). Of indirect benefit to the blog is the fact that I actually feel stable about life for the first time in a long time. I have a salaried position. I have awesome coworkers. As of two weeks ago, I have my own apartment again. I have <a title="WasabiJane, February 2009 post: Negative Space" href="http://wasabijane.com/2009/negative-space/">negative space</a> again.</p>
<p>The second thing that changed is that I&#8217;m back around bloggers. I mean, my desk is right next to the company blogger&#8217;s. I proofread at least five blog posts and edit one podcast a week (by the way, <a title="Covenant Eyes, June 2010: Podcast interview with President Ron DeHaas" href="http://www.covenanteyes.com/blog/2010/06/04/a-passion-to-protect-families-exclusive-interview-with-covenant-eyes-president/">this week&#8217;s is particularly awesome</a>). And at least a few coworkers have personal blogs. I&#8217;m too lazy to look any actual research up at the moment, but there&#8217;s sufficient evidence that you rise to (or sink to) the level of your peers. Now that I&#8217;m in a place where people blog, I&#8217;ll be more likely to think about blogging myself.</p>
<p>Hence the rebirth of WasabiJane. Expect more of what I&#8217;ve historically written, only posted more than once every four months. Oh, and probably containing 20% more rants about the porn industry.</p>
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